Hello! Good day!
My name is -----------, and I have ten years of experience across various fields, including
finance, healthcare, real estate, solar energy, retail, and construction. I've
had the opportunity to work with well-known companies such as UnitedHealth
Group, Citibank, JPMorgan, and HSBC, among others.
For the past five years, I have focused on roles such as Appointment Setter, Virtual
Assistant, Lead Generation, and Sales through cold calling. My primary
experience has been in real estate, customer service, solar energy, and selling
health insurance policies.
In real estate, my responsibilities include cold calling, text blasting, email
campaigns, CRM management, and scheduling appointments. I reach out to sellers
looking to sell their homes and buyers searching for properties. I pre-qualify
leads to ensure they meet our criteria, and, if they are a good fit, I pass
them on to our Acquisition team for closing deals.
With six years of substantial experience in customer service, I have had the
privilege of working with prominent companies, including American Express,
eBay, UnitedHealthcare, HSBC, and JPMorgan Chase. Throughout my career, I have
consistently demonstrated excellence in call handling, providing effective
solutions, and presenting viable options to customers. My dedication to
achieving customer satisfaction is reflected in my repeated recognition for
topping Customer Service Satisfaction (CSAT) surveys.
I have completed comprehensive training in customer service best practices with each company I have worked for, and I am skilled at managing a wide range of customer interactions. I demonstrate active listening, empathy, and composure in
high-pressure situations.
Additionally, I have supported customers across multiple channels, including chat, email, and phone, and I have experience as a refund/cancellation and retention specialist.
I also worked as an Appointment Setter for Sun Nerds Solar, a solar company based on the West Coast. In this role, I cold-called potential clients and pre-qualified
leads by asking a series of questions to determine their eligibility for solar
services, ultimately scheduling appointments for our closing team.
Furthermore, I schedule appointments for licensed health insurance agents with prospectiveclients interested in purchasing health insurance policies. This involves
gathering necessary health-related information to provide accurate quotes,
which ultimately leads to sales. My tasks in this role also include text
blasting, email campaigns, CRM management, and appointment scheduling.
In addition, I worked as an Accounts Receivable Specialist for a construction
company in Minneapolis. My responsibilities included collecting payments and
ensuring they were collected before reaching the 90-day mark. I followed up on
payments that were overdue by more than 90 days, up to a year. I also contacted
the city to schedule property inspections and followed up with inspectors via
text, email, and phone calls.
Thank you for considering my application. I look forward to the opportunity to
discuss how I can add value to your organization. I look
forward to the opportunity to speak with you soon. Thank you!
Sincerely,
----------- -----------
Verified
