Energetic and results-driven professional with almost five years of experience in customer service arena. Successful track record of conferring with customers by telephone and in-person to provide them with information regrading products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and designing forms. Solid interpersonal and communication skills.
