I am a dedicated and customer-focused professional with over 4 years and 5 months of combined experience in customer service roles across retail accounts and dental insurance. I spent 2 years handling retail accounts, where I developed strong skills in customer support, account management, billing inquiries, and issue resolution while consistently meeting service-level expectations. I also have 2 years and 5 months of experience in dental insurance, providing detailed assistance with eligibility verification, benefits explanation, claims processing, and coordination with providers and members.Throughout my career, I have demonstrated excellent communication skills, strong attention to detail, and the ability to handle high-volume calls while maintaining professionalism and empathy. I am highly skilled in resolving complex customer concerns, navigating insurance policies, and ensuring customer satisfaction. I thrive in fast-paced environments and am committed to delivering accurate, efficient, and courteous service that builds trust and long-term customer relationships.
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