I started my career in the BPO industry at 18, gaining experience in technical support, billing, sales, and customer service. I have worked in both inbound and outbound voice accounts, as well as non-voice channels like email and SMS.
I also have experience as a Virtual Assistant, Real Estate VA (cold calling and appointment setting), and in E-commerce, including Shopify. I am skilled with tools such as Zendesk, Kustomer, Commslayer, and CRM platforms to deliver efficient and professional support.
In addition, I am a Certified Safety Officer 2 and a Licensed Electrical Engineer, bringing versatility, strong problem-solving skills, and commitment to excellence in every role I take on.
