Shopify Virtual Assistant / E-commerce Customer Support
Handles customer inquiries through email, chat, and social media with fast and friendly support.
Manages Shopify orders including fulfillment updates, cancellations, refunds, and replacements.
Coordinates with suppliers, logistics teams, and internal staff for order issues and follow-ups.
Creates simple content using Canva (emails, banners, product images).
Monitors customer tickets using tools like Gorgias, Freshdesk, Re:amaze, Front, or Zoho.
Maintains accurate records, order notes, and daily reports for store performance.
Ensures a smooth customer journey by providing proactive and solution-focused support.
