Dedicated and detail-oriented Customer Service Associate with over 3 years of experience in the U.S. healthcare insurance industry, with expertise in billing, claims processing, member enrollment, and benefits explanation. Demonstrated ability to provide accurate and compassionate support to members in fast-paced call center and back-office environments. Strong understanding of healthcare plan structures, EOBs, HIPAA compliance, and policy interpretation. Skilled in de-escalation, issue resolution, and consistently exceeding performance metrics.
