E-commerce Operations Specialist | eBay & Shopify Growth Partner | Customer Service Representative
Turning Customer Support into Your Store’s Competitive Advantage
Are you spending more time fighting "customer fires" than growing your business? I help eBay and Shopify entrepreneurs reclaim 20+ hours a week by taking full ownership of the post-purchase journey.
I don’t just "answer tickets"—I manage your entire back-end ecosystem to ensure your seller ratings stay flawless and your customers keep coming back.
How I Protect & Scale Your Business:
Multichannel Support Excellence: Rapid, empathetic responses via Email, Live Chat, and Phone. I master your brand voice to ensure every customer feels valued, not handled.
Strategic Store Management: Expert handling of Shopify and eBay Seller Center, including SEO-optimized product listings and real-time inventory synchronization to prevent overselling.
Reputation Defense: I specialize in dispute resolution and feedback management. I proactively turn potential negative reviews into 5-star experiences and handle returns/exchanges with surgical precision.
Operations & Fulfillment: From order tracking to data entry and CRM management, I keep your "business gears" turning silently in the background.
Data-Driven Insights: You’ll receive regular reports on customer pain points and support metrics, giving you the clarity needed to make informed scaling decisions.
Technical Toolkit:
E-commerce: Shopify, eBay Seller Center
Support & CRM: Zendesk, Salesforce, Outlook
Productivity: Google Workspace, Microsoft 365, Slack
Logistics: Order tracking, inventory control, and shipping fulfillment
Why Choose Me?
I understand that in e-commerce, time is money and reputation is everything. I am not just a virtual assistant; I am a proactive partner dedicated to maintaining your high seller standards while you focus on the big picture.
Ready to streamline your operations? Click the "Message" button so we can discuss how I can elevate your store’s performance starting today.
