I am a highly experienced Customer Support and E-Commerce Operations professional with over 9 years of experience in banking, telecommunications, and online marketplaces. I specialize in administrative support, CRM management, and customer service across email, chat, and voice channels.
My background includes banking operations with HSBC Philippines handling financial accounts, collections, and invoicing, where I developed strong attention to detail, accuracy, and confidentiality in handling sensitive information. I also worked in telecommunications customer support, assisting clients with technical issues and account concerns in a fast-paced environment.
Most recently, I have worked in e-commerce operations and Amazon Seller Central support, where I handled listing optimization, keyword research, product listings, case management, reimbursements, chargebacks, refunds, A+ content updates, storefront management, and Amazon Ads support. I am also experienced in using tools such as Helium 10 for SEO optimization and GoHighLevel (GHL) for CRM-based communication and task tracking.
I am highly organized, detail-oriented, and able to work independently with minimal supervision. I am confident in managing administrative tasks such as email handling, data entry, documentation, scheduling, and client coordination.
I am now seeking a long-term remote opportunity where I can apply my experience in customer support, e-commerce operations, and virtual assistance to help businesses improve efficiency, customer satisfaction, and overall operations.
