I'm an operations and client relations professional with 15+ years of experience spanning executive virtual assistance, operations management, HR business partnering, and financial/client-facing roles. I specialize in owning the "back end" of a fast-moving business — inboxes, calendars, client communication, tracking systems, and reporting — so the owner isn't chasing details themselves.
As an Executive Virtual Assistant for a Singapore-based business, I managed the owner's calendar, communications, and day-to-day priorities, and served as the primary point of contact for clients — coordinating consultations, bookings, contracts, and follow-up communication, plus scheduling across external vendors and editors to keep projects on time.
As Manager of Operations and Administration and later Enterprise Operations Manager, I built KPIs and performance tracking systems, standardized workflows across teams and sites, and held tea-----------mbers accountable to targets — including direct, professional conversations about performance gaps. As an HR Business Partner, I used data and reporting to guide workforce decisions and acted as the point of contact for 100+ employees.
I also have direct financial-services client experience as a former Investment Advisor and Relationship Manager, and technical support experience with Thomson Reuters' financial platforms — so I'm comfortable in conversations involving money, accounts, and client follow-through.
I'm highly organized, detail-driven, and comfortable holding people accountable without getting flustered. I'm currently strengthening my hands-on experience with CRM/sales dashboards, DM automation tools (ManyChat), and short-form content repurposing (CapCut) — tools I haven't used professionally yet but am actively learning, and I pick up new systems quickly given my background running trackers, SOPs, and reporting structures from scratch.
I'm looking for a long-term, full-time role where I can be the reliable right hand handling inbox/DM management, client and rep follow-up, tracking and reporting, and operational support — and grow into more responsibility over time.
