Shopify Customer Support Specialist | Order Management & Fulfillment | E-commerce VA
I'm an E-commerce Customer Support Specialist who helps online brands deliver fast, reliable, and human customer support. I focus on resolving customer issues quickly while protecting brand trust and ensuring a smooth buying experience.
With 4+ years of customer service experience and hands-on e-commerce support, I handle high-volume inquiries, order issues, and time-sensitive situations with professionalism, empathy, and attention to detail.
I help Shopify stores keep their customers happy by managing support tickets, tracking orders, and resolving issues efficiently.
What I can help you with:
- Customer email and chat support
- Order tracking and shipping updates
- Refunds, cancellations, and order modifications
- Handling chargebacks and disputes
- Supplier communication for order updates or delays
- Moderating Social Media Accounts
- Documenting tickets and following SOPs
- Maintaining high customer satisfaction
I’m reliable, detail-oriented, and comfortable working in fast-growing e-commerce environments where quick responses and clear communication matter.
If you're looking for a Customer Support Specialist who can reduce your support workload and keep customers satisfied, I'd be happy to help your business grow.
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