I am a seasoned Customer Service and Technical Support Professional with over 10 years of experience in the BPO industry, specializing in remote support environments. With a strong foundation in Computer Science and a successful track record at global companies such as Convergys (Microsoft Support), Eperformax (eBay Seller Support), and OfficePartners360 (Liveperson), I bring in-depth expertise in customer engagement, issue resolution, and technical troubleshooting in high-pressure, virtual settings.
Highly adaptable and self-driven, I excel at managing high-volume support tickets, guiding users through complex systems, and delivering consistent, empathetic service. In previous roles, I served as a Subject Matter Expert and team trainer, demonstrating leadership and contributing to effective remote team collaboration. My technical skill set includes Microsoft Office Suite, Salesforce, Office 365, and various cloud-based support platforms.
Detail-oriented, a quick learner, and a dedicated team player, I am committed to delivering outstanding customer experiences and driving satisfaction in fully remote support roles.
