I’m a seasoned Customer Support Specialist with over 8 years of experience in the BPO industry, delivering exceptional service across global platforms. My career spans diverse roles including customer service, billing operations, agent support, and specialized work as an Airbnb Support Ambassador.
I’ve handled high-volume inquiries via phone, email, and messaging - resolving complex issues with empathy, precision, and speed. At Airbnb, I supported both guests and hosts, managing booking concerns, trust & safety cases, and billing disputes while maintaining brand tone and exceeding performance metrics.
Verified
