Sales Leader with over 4 years of progressive experience driving performance, coaching talent, and optimizing
sales operations at Concentrix. Known for exceeding key performance metrics—achieving 120–150% in sales and
101–120% in resolve rates—across fast-paced, high-volume campaigns. Skilled in sales strategy alignment, AHT
reduction, behavior compliance, and continuous process improvement using Lean Six Sigma tools. Proven track
record of transforming underperforming agents into top 20% contributors and building high-morale, high-
compliance teams. Seeking to contribute strategic leadership and data-driven execution in a Sales Manager role.
