I am a skilled IT Helpdesk/Service Desk Professional with 3 years of hands-on experience providing technical support to end-users across various platforms and environments. I specialize in troubleshooting system issues, account and access management, and assisting clients with smooth and efficient technical operations.
My core competencies include:
???? Technical Support & Troubleshooting • Resolving hardware, software, and network-related issues • Performance diagnostics for slow or malfunctioning machines • Installation, configuration, and upgrade assistance
???? Account Management & Directory Services • User onboarding/offboarding • Credential management and password reset requests • Experience with Active Directory administration
???? Remote Access Support • Hands-on remote troubleshooting using AnyDesk, ScreenConnect, and similar tools • Guiding users through technical concerns with clear, concise instructions
???? ITSM & Ticketing Systems • Experience using ServiceNow (SNOW), Ivanti, and ConnectWise • Ticket logging, categorization, escalation, and resolution tracking • Ensuring SLA compliance and proper escalation processes
I prioritize efficiency, accuracy, and professional communication in every task I handle. My goal is to assist clients in maintaining a secure, stable, and productive IT environment through reliable virtual support.
