Hi there! I'm Marlon, I have over eight years of experience in the BPO industry, where I’ve built a strong foundation in administrative and customer support roles.
I started my career in the sales industry, and in my role as a Sales Representative, I gained extensive experience in managing sensitive and confidential information with accuracy and professionalism. Here is where I learned the virtue of "Integrity without Compromise"
My next role as a Customer Service Representative further strengthened my expertise in chat support, email management, and proper phone etiquette.
Most recently, as a Team Leader, I developed key administrative skills, including data entry, calendar and email management, documentation, and general operational support while managing 15 to 18 agents.
