I am an experienced IT Helpdesk and Technical Support professional with 5 years of total IT experience, including 2 years in IT Helpdesk/Technical Support and 3 years as a Software Developer. This combination allows me to resolve user issues efficiently while understanding the underlying systems and applications at a deeper technical level.
IT Helpdesk & Technical Support Expertise:Provided L1/L2 helpdesk support to end users, including i----------- management, ticket handling, and SLA-based resolution. Managed user accounts through Active Directory and performed Microsoft 365 administration and troubleshooting. Delivered cloud support and basic administration using Microsoft Azure. Conducted remote troubleshooting via Splashtop and Remote Desktop. Handled system access management, password resets, and permissions, while ensuring clear documentation and guidance for end users.
Development Background (Value Addition):My development experience enables me to quickly identify application-level issues and collaborate effectively with development teams. Proficient in front-end technologies including HTML5, CSS, and JavaScript, as well as back-end development with Python and Java. Experienced in application debugging, issue analysis, and understanding complex system workflows and integrations.
Tools & Technologies:I have hands-on experience with helpdesk and IT support tools such as ServiceNow, Microsoft 365, Active Directory, and Azure, provide remote support using Splashtop and Remote Desktop, and utilize version control systems including Git and GitHub.
Why Hire Me:I bring a strong helpdesk focus combined with developer-level technical understanding, enabling fast and accurate issue resolution. I excel in communication and user support, and I am reliable, detail-oriented, and client-focused. I am committed to delivering responsive, professional, and dependable IT support, ensuring users receive effective assistance while also understanding the technology behind the scenes.
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