Virtual Assistant with 2+ years of experience in patient support, insurance verification,
medical billing assistance, and multi-channel customer service. Proficient in AdvancedMD, Google
Workspace, and healthcare administrative workflows, with hands-on experience supporting 80-90
daily patient interactions across phone and email channels. Recognized for maintaining HIPAA
compliant documentation, resolving patient concerns efficiently, and delivering professional
support while meeting CSAT and KPI targets. Available for US client operations and flexible
schedules.
Verified
