Customer-focused professional with 3 years of
progressive experience in the BPO industry, starting
as an agent and advancing to Team Leader.
Promoted to Subject Matter Expert within 2 years,
and subsequently to Team Leader, demonstrating
strong leadership and expertise in customer service.
Experienced in handling customer and client
interactions while efficiently managing
administrative tasks. Adept at training and guiding
teams, resolving complex issues, and ensuring high
levels of client satisfaction.
Verified
