2+ years experience Business Development / BDR Support
2+ years experience Lead Generation & Appointment Setting
10+ years experience Customer Support / Customer Service
4+ years experience Technical Support (Tier 1/ Tier 2)
Hi, I'm Darwin from the Philippines. With 2+ years experience supporting businesses drive new opportunities by conducting outreach through email, LinkedIn, calls, and messaging; booking qualified appointments, nurturing prospective clients, and building strong relationships with potential clients. My experience includes generating qualified leads, nurturing prospects, scheduling appointments, maintaining accurate CRM records, providing technical support, handling customer inquiries, and coordinating day-to-day business operations in fast-paced environments.
Industries I've supported:
Startups, enterprise customers, healthcare organizations, and telecommunications companies
What I can help you with:
General administrative support
Manage emails and client communication
Multilingual support (English & Spanish)
B2B lead prospecting
Build prospect databases and sales pipelines
Generate and qualify B2B leads
LinkedIn prospecting & outreach
Research and identify high-potential leads
Cold calling & appointment setting
Follow up with prospects to maximize conversions
Initiate meaningful conversations
Research target industries and businesses
Convey value propositions persuasively
Maintain accurate CRM records and pipeline tracking
Schedule and confir-----------etings with potential clients
Ensure calendar accuracy and timely follow-ups
Track progress and provide actionable insights
Utilize LinkedIn / Sales Navigator to find potential clients
Guide new clients through the onboarding process
Craft tailored campaigns
Increase open rates and responses
Generate appointments, live demos, and sales
Maintain consistent engagement with leads
Obtain verified email addresses with bounce rates under 3%
Qualify prospects based on target criteria
Execute outreach campaigns (email, cold-calls and other tools)
Maintain database integrity
Data entry & data validation
Record leads and contact details in spreadsheet or CRM
Validate accuracy of entries
Organize and categorize data efficiently
Update records promptly
Ensure data reliability for business use
Respond to customer inquiries promptly
Resolve product/service issues efficiently
Provide accurate information to enhance satisfaction
Maintain high customer satisfaction ratings
Order processing & tracking
Fraud check and account verification
Ticket & case management
Technical troubleshooting (tier 1 / tier 2)
Shipment & dispatch coordination
Dispatch coordination
Transportation scheduling
Route coordination & driver dispatching
Ride status tracking
Account management
Customer service support (phone, email, chat)
Incident reporting & case documentation
Ticket creation and management
Case resolution tracking
Tools I'm proficient at:
Asana, Hubspot, Monday, Trello, Zapier, Make, Salesforce, Verizon CRM, LinkedIn Sales Navigator, Dripify, Apollo, Lemlist, Seamless, Hubspot, Rocketreach, LiveAgent, eBay, UPS tracking system, USPS tracking system, FedEx tracking system, Canva, Capcut, Adobe Photoshop, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Google Workspace (Drive, Docs, Gmail, Forms, Sheets, Calendar, Google Redbull, Google Keep), Pandadoc, Docusign, VPN, Clockify, Time Doctor, ChatGPT, Claude AI, Google Gemini, CoPilot, Nano Banana, Slack, Zoom, WhatsApp, Microsoft Teams, Viber, Google Meet, Avaya
Why work with me:
Proven experience in sales and business development
With lead generation or appointment setting experience
Reliable, highly organized and proactive
Strong knowledge of outreach tools & CRMs
Excellent written and verbal communication skills
Able to work independently and take initiative
Self-motivated, target-driven, and comfortable working remotely
My Availability:
I am available for full-time, part-time, or project-based work, including 10–15 hours per week. I am flexible and can work during U.S., Australian, UK, European, and Canadian business hours depending on your requirements.
Hire me & let's work together.
You need an assistant who has the right experience to generate leads, support your customers, manage administrative tasks, and keep business operations running smoothly. That's me. Message me and let's chat soon.
Project Management
Outbound Sales
Outbound Calling
Marketing
Social Media Management
Business
Client Relationship Management
Office and Administration
Account Acquisition
Cold Calling
Telemarketing
