About Me
I am a strategic Business Solution and Technology Leader with over 15 years of mixe experience, driving operational excellence within small to medium-sized tech operations, SaaS organizations, and high-growth startups. My expertise sits at the intersection of technology, service delivery, and scalable process design.
Throughout my career, I have led cross-functional support teams within small to medium-sized operations, strengthened service workflows, and implemented enterprise systems including CRM, PSA, and Managed Services (MSP) platforms. I have supported U.S., Australian, and international clients while helping growing teams improve performance metrics, customer retention, and operational stability.
My leadership experience includes product onboarding strategy, customer success transformation, workflow automation, help desk optimization, and infrastructure-backed support environments. I have delivered measurable improvements in efficiency and customer experience across industries such as SaaS, EdTech, logistics, food and beverage, and enterprise POS systems.
What I Do Best
Designed and developed custom ERP systems and Salon Management Systems using PHP,Phyton, JavaScript, MySQL, and HTML/CSS, ensuring scalable architecture and smooth day-to-day business operations for SMB clients.
Delivered end-to-end IT and business consulting, helping clients streamline workflows, optimize their tech stack, and implement solutions aligned with long-term business goals.
Led strategic annual planning, including budget mapping, technology road-mapping, and operational direction for small and medium-sized businesses.
Built and improved company processes, documentation, and technical workflows to support growth, efficiency, and cross-team alignment.
Managed platform rollouts from the ground up, including requirement gathering, system configuration, testing, user onboarding, and post-launch support.
Trained internal teams and client staff on software usage, digital tools, and operational best practices, ensuring fast adoption and minimal friction.
Act as a bridge between business, technical teams, and third-party vendors, ensuring smooth integration with external partners such as courier services, delivery providers, and payment systems.
Configure, migrate, and optimize CRM/PSA tools such as HubSpot, Zendesk, ConnectWise, Autotask, NinjaOne, and other operational systems.
Provided guidance on technology selection, infrastructure needs, and system improvements, helping SMBs make informed decisions on tools, hosting, cybersecurity, and workflow automation.
