I am a results-driven Shopify Project Manager and Technical Support Specialist with 3+ years of experience in e-commerce operations, SaaS platforms, and remote-first environments. Currently working directly with Shopify, I lead end-to-end project management for eCommerce builds — coordinating developers, designers, QA specialists, and account managers to deliver projects on time and within scope.
Before moving into project management, I spent nearly two years providing Tier-1 and merchant support for Shopify stores at TaskUs and IntouchCX, handling 50+ cases daily via Zendesk, diagnosing Shopify Liquid theme issues, querying transaction logs with SQL, JSON, and GraphQL, and maintaining over 95% customer satisfaction scores.
I am organized, proactive, and highly communicative. I thrive managing cross-functional teams remotely, keeping stakeholders aligned, and making sure nothing falls through the cracks.
