Hello there, I'm Jesca from the Philippines. I’m an Operations Virtual Assistant with over 3 years of experience helping businesses stay organized, keep customers happy, and make sure daily operations run smoothly. I’ve supported e-commerce, healthcare, and small business teams by handling admin tasks, customer service, and order processing from start to finish.
In simple terms, I take care of the behind-the-scenes work — processing orders, tracking shipments, updating records, logistics / freight coordination, responding to customer concerns — so business owners can focus on growing their business. I’m used to working in fast-paced environments, handling multiple tasks at once, and making sure everything is accurate and on time.
What I do to help businesses:
Administrative support
Daily operations support
Customer service (email, chat, and phone)
Order processing and order fulfillment
Shipment tracking and delivery updates
Communicate with manufacturers & logistics partners
Order verification and accuracy checks
Returns, refunds, and issue resolution
Create and track purchase orders
Invoicing and billing support
Payment tracking and reconciliation
Data entry and record management
Accounts Receivable
Logistics coordination
Manage shipping documentation
Vendor coordination support
Inventory tracking and stock monitoring
Keep inventory records clean and up to date
Schedule shipments with freight/logistics partners
Ensure all shipments are fully documented and dispatch-ready
Calendar management
Appointment scheduling
Document organization
Patient appointment coordination
Patient data entry and daily charge entries
Patient communication (phone, email, chat)
Medical transcription & translation (medical)
Maintain accurate spreadsheets and internal systems
Identify bottlenecks and suggest better processes
Tools I'm proficient at:
Freshdesk, Google Sheets, PayPal, Binance, PostTrack, AfterShip platforms, Viber, Google Meet, ----------- Microsoft Teams, Calendly, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, OneDrive), ChatGPT, Google Gemini
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly. I'm also flexible working across different time zones, including US, Australia, UK, EU, and Canada.
Why work with me:
Highly organized, reliable and proactive
With strong problem-solving skills and initiative
With reliable high-speed internet, working computer, quiet work station
Invite me for an interview:
You're looking for someone who can support your day-to-day operations and help things run smoothly, someone who does not just tick task boxes and grow within yoiur business. That's me. Message me today and let's chat soon how I can help cut your work hours and grow your business.
Logistics Management, Customer Service, English Proficiency, Virtual Assistant, Invoicing, Ecommerce, Account Management, Sales, Customer Support, Email Support, English Speaking, Communication, Phone Support, Organization, Sales Management, CRM
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