I’m an E-commerce Customer Experience & Quality Assurance Specialist with hands-on experience providing customer support via chat and email using Zendesk. I specialize in resolving customer inquiries related to orders, payments, shipping, returns, and product information while delivering accurate, empathetic, and timely support.
In addition to frontline support, I’ve performed Quality Assurance (QA) reviews to ensure compliance with service standards, tone, accuracy, and resolution quality. I work closely with internal teams to identify recurring issues, improve support workflows, and enhance overall customer satisfaction. I’m detail-oriented, customer-focused, and comfortable working in fast-paced e-commerce environments while consistently meeting performance metrics.
