Operations and Customer Experience professional with extensive experience across telecommunications, technology, sales, airlines, retail, and collections environments. Known for adaptability, strong decision-making, and resilience in handling complex operational challenges while ensuring consistent service delivery and client satisfaction.
Experienced in leading and supporting teams, collaborating with stakeholders, and implementing performance improvement initiatives that enhance efficiency and strengthen customer experience outcomes. Skilled in coaching, guiding performance, and helping individuals develop their strengths to achieve consistent results and career growth.
Has supported and managed team operations involving agents and team leads, focusing on performance tracking, coaching, and execution of operational strategies in alignment with business and client objectives. Works closely with Quality, Training, and Compliance teams to identify gaps, analyze trends, and implement practical solutions that improve overall performance and operational consistency.
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