Customer support and operations professional with 13+ years of experience across e-commerce, healthcare, travel, and customer service. Experienced in supporting US-based businesses remotely through email, chat, and phone, with hands-on experience in Shopify, Gorgias, order management, fulfillment coordination, returns, refunds, subscriptions, shipment tracking, CRM documentation, and administrative support. Strong background in handling complex customer concerns, resolving issues, maintaining accurate records, and managing multiple priorities independently. Adaptable, detail-oriented, dependable, and comfortable learning new systems and processes.
