I’m a Customer Support and Operations Specialist with experience handling high-volume customer cases and platform issues for a global travel marketplace.
I currently support the GetYourGuide Care Team where I resolve booking issues, investigate platform concerns, and coordinate with suppliers and internal teams to ensure cases are handled quickly and accurately. I regularly work with Zendesk and CRM tools to track cases, document issues, and manage escalations.
I also have a technical background from my experience as a Full Stack Developer intern, where I helped build internal systems to improve internal workflows.
Because of this combination of customer support and technical experience, I’m comfortable troubleshooting issues, learning new systems quickly, and helping teams keep operations running smoothly.
I’m organized, detail-oriented, and committed to delivering reliable support in fast-paced environments.
Verified
