Detail-oriented and highly adaptable professional with extensive experience in dental billing, insurance verification, payment posting, and accounts receivable (AR) management for U.S.-based dental practices. Highly skilled in reviewing patient eligibility, benefits breakdowns, pre-authorizations, CDT coding, claim submissions, follow-ups, and accurate posting of insurance and patient payments to ensure timely and proper reimbursement, while strictly adhering to HIPAA and patient privacy regulations. Strong background in customer service and technical support with over two years of BPO/CSR experience handling both inbound and outbound calls, consistently achieving top performance metrics and earning multiple commendations for accuracy, efficiency, and attention to detail. Known for fast learning, excellent communication, and the ability to handle complex billing, AR, and customer service scenarios with precision and professionalism.
