Reliable and detail-oriented Customer Support Specialist with 2+ years of experience in freight logistics and technical support across two companies. Experienced in rating freight quotations, scheduling pickups, tracking shipments, and providing timely customer updates, while also handling technical concerns, troubleshooting issues, and guiding customers through system or service resolutions.
Known for strong communication skills, problem-solving, and the ability to manage multiple tasks in fast-paced environments. Committed to delivering excellent customer experience, accuracy in operations, and dependable support for clients and internal teams.
