Hi! I’m John Paul Refareal, a dedicated Virtual Assistant and Operations Support Specialist with over 4 years of BPO experience and a strong background in administration, customer support, technical operations, and real-time monitoring. I help businesses stay organized, efficient, and stress-free by delivering reliable, detail-oriented support.
I’ve worked as an Operational Specialist, Customer Service Representative, Real-Time Analyst, and even a Mathematics & Computer Teacher, giving me excellent problem-solving skills, clear communication, and the ability to stay calm under pressure.
?? What I Can Help You With
Executive & Administrative Assistance
Calendar, Email & Task Management
Data Entry, Research & Documentation
Customer Support (Email, Chat, Phone)
Ticketing, Escalations & Process Coordination
Real-Time Monitoring & Workforce Support
Technical Troubleshooting (CRM, Citrix, MS365, Tools)
Reports, Tracking Sheets & SOP Creation
?? Why Clients Work With Me
Organized, fast learner, and highly reliable
Strong communication skills (English fluent)
Tech-savvy with experience in multiple tools
Works independently with minimal supervision
Committed to accuracy, deadlines, and great service
?? Tools I Use
Microsoft 365 • Google Workspace • CRM Systems • Citrix • Workforce Apps • Teams • Zoom • Spreadsheets • Documentation Tools
