Computer Engineering graduate with nearly 20 years of experience in IT infrastructure, systems operations, and service management. Proven leader in building and maintaining secure, reliable, and scalable IT environments that support business objectives and ensure operational continuity.
Highly skilled in IT Service Management (ITIL), including incident, problem, change, and service delivery management. Experienced in leading cross-functional teams, optimizing IT operations, and driving continuous improvement initiatives that enhance system performance, service quality, and user satisfaction.
Known for a hands-on leadership approach, strong problem-solving abilities, and the capacity to translate technical solutions into business value. Committed to security compliance, business continuity, and efficient end-user support, with a strong focus on aligning technology with organizational goals.
Driven by a passion for leveraging technology to streamline processes, empower teams, and deliver measurable business results.
