Hello! I’m Jes, and I’m interested in the Virtual Assistant position. I’m still new to freelancing, so I don’t have previous experience working as a freelance VA yet. However, I have over 6 years of BPO experience in Customer Service and more than 3 years as a Quality Analyst, and I’m hoping to bring that experience into the remote work space.
In my customer service roles, I handled phone calls every day, assisted customers with billing, account, technical, and service concerns, and used different systems and tools to check information and resolve issues. Working in a fast-paced BPO environment taught me how to stay calm, listen carefully, follow procedures, and make sure the customer gets the right resolution.
I also spent more than 3 years as a Quality Analyst supporting telecommunications and e-commerce accounts, including AliExpress, Temu, and Halara. A big part of my everyday work was reviewing and evaluating calls, encoding results, checking details for accuracy, sending emails, and preparing daily reports using Excel and Outlook.
Because of this experience, I’ve become very comfortable with repetitive tasks, data entry, reviewing information, working with spreadsheets, and following specific processes. I’m also used to handling work where even small details matter.
Now, I’m looking to take what I’ve learned from the BPO industry and build a career as a freelancer. I may be new to freelancing, but I’m not new to working with customers, handling information, learning systems, and being accountable for my work. I’m willing to learn your process, follow your instructions, and put in the effort to become someone you can rely on.
I’m looking for a long-term opportunity where I can grow, learn more about remote work, and genuinely become a helpful part of your team.
Thank you for taking the time to read my application. I’d be happy to have the opportunity to introduce myself and discuss how I can help.
Best regards,
Jes
