Graduate of Electronics Engineering with hands-on experience in IT Technical Support, network monitoring, and customer service. Former IT Technical Support at Sutherland Global Services, where I managed network performance, resolved connectivity issues, and configured routers to ensure optimal service.
Previously, I worked as a Customer Service Representative at IGT Technologies, handling travel inquiries and booking adjustments while maintaining high customer satisfaction.
Skilled in troubleshooting (ping tests, speed tests, router resets) and managing technical requests using tools like AT&T Customer Central. Adaptable, quick to learn, and committed to delivering efficient support in fast-paced environments. Strong problem-solving, communication, and time-management skills.
