Results-driven Customer Service and Fraud Risk Analyst with over 10 years of experience in telecom and healthcare accounts. Proven expertise in fraud detection, KPI monitoring, customer interaction analysis, escalation management, and team leadership.
Recognized as Top RAFM Analyst (2025) and Top Team Leader (2022) for driving operational excellence, improving compliance processes, and delivering high-quality customer support.
Experienced in remote support environments, handling billing, technical support, appointment scheduling, logistics coordination, and CRM documentation. Strong communicator passionate about problem-solving, customer satisfaction, and continuous improvement.
Open to remote Customer Service, Fraud Analyst, and Operations roles.
