2yrs and half of tenure and expertise in customer service, healthcare, Process trainer. HIPPA Certified & PHI Certified.
Hi, my name is -----------. I bring with me over two and a half years of experience in the Business Process Outsourcing (BPO) industry, with nearly two years dedicated to supporting Humana Healthcare Insurance focusing on Medicare members with MA, MAPD and PDP plan. In this role, I have developed strong expertise in handling healthcare processes, particularly in verifying member eligibility and benefits, managing prescription (Rx) benefits, and reviewing claims. Beyond my core responsibilities, I have also taken on the important task of training new hires, guiding them through complex procedures and ensuring they are equipped with the knowledge and skills to deliver accurate and efficient service. My background reflects not only technical proficiency in healthcare insurance operations but also a commitment to mentoring and fostering growth within my team.
