I am a hardworking and adaptable professional with over 11 years of experience in customer support, fintech operations, and technical service roles. For more than 3 years, I worked at Coinbase Philippines, where I handled tasks related to payments processing, fraud reviews, risk assessments, and social media case management. My role allowed me to support customers during difficult situations, investigate issues carefully, and help maintain a safe and trustworthy platform.
Before working in fintech, I spent over 8 years in technical support, customer service, billing, and sales, assisting people with their concerns and guiding them through solutions with patience and empathy. These years helped me develop strong communication skills, a calm approach to challenges, and the ability to work well under pressure.
I am committed to learning, improving, and contributing positively to any team I become part of. I value honesty, teamwork, and consistency, and I always do my best to support customers and deliver quality work. While I continue to grow professionally, I remain grounded and grateful for every opportunity that helps me learn and serve better.
