I have 7 years of experience in the BPO industry, working in customer service, technical support, chat support, and content moderation. I’ve handled accounts like AT&T and Verizon, and I was promoted to Subject Matter Expert and even became a Team Lead for 6 months. I also worked as a shipping and stocks encoder. I am comfortable using Zendesk or any CRM tools usually used in business. I also use Microsoft Office and Adobe software, and you learn new tools quickly.
