L1/L2 IT troubleshooting (hardware, software, network)
• Remote desktop support (TeamViewer, AnyDesk, RDP)
• Email setup & configuration (O365, Gmail Workspace)
• Printer, scanner, and device support
• OS installation & updates (Windows, macOS)
• Ticket handling (Jira, ServiceNow, Zendesk)
• Virus/malware removal & basic security checks
Active Directory management (users, groups, permissions)
• Windows Server admin (DNS, DHCP, File Server)
• Server monitoring & maintenance
• Backup configuration & restore processes
• Patch management & update rollout
• Network device configuration (routers, switches)
