Results-driven Technical Support Engineer and Cloud Support Specialist with strong experience in Microsoft 365 administration, cloud operations, IT support, and system troubleshooting. I help businesses maintain secure, stable, and high-performing IT environments by handling user support, cloud administration, access management, and process improvement.
My previous role involved supporting enterprise-level Microsoft 365 environments including SharePoint Online, Teams, OneDrive, Exchange Online, Power Platform, and Azure Active Directory (Entra ID). I managed user access, MFA, SSO, Conditional Access, permissions, cloud backup, and identity management while ensuring security and smooth day-to-day operations.
I also have hands-on experience with cloud migration projects, PowerShell automation, ticket management, and troubleshooting complex technical issues across software, hardware, networks, and cloud platforms. I worked with tools such as ServiceNow, SCCM, Dameware, Webex, Hyper-V, Active Directory, Windows Domain, firewalls, and remote support systems.
My background includes supporting clients through email, chat, and calls while maintaining strong SLA performance, accurate documentation, and fast issue resolution. I focus on solving problems quickly, improving workflows, and helping teams work without disruption.
Core Skills:
Microsoft 365 Administration
Technical Support
Cloud Operations
Azure Active Directory / Entra ID
PowerShell Automation
IT Helpdesk Support
System Administration
Cloud Migration
SharePoint Online
Exchange Online
OneDrive and Teams Support
MFA / SSO / Conditional Access
ServiceNow Ticket Management
Active Directory
Remote Desktop Support
Troubleshooting and I----------- Resolution
I am committed to providing reliable technical support, strong communication, and solutions that improve both user experience and business operations.
