With hands-on experience in Service Desk Operations, Incident Management, Tier 1 and Tier 2 technical Support, and IT Asset Management, I am confident in my ability to contribute effectively to your IT Support Team.
In my previous role, i have supported end users by troubleshooting hardware and software and network related issues, ensuring timely resolution in accordance with the SLA requirements. My Experience as an Incident Manager from Sept 2024 up to August 2025 has strengthened my ability to access incident impact, coordinate wit5h cross-functional teams, and drive issues through to resolution while maintaining clear communication with stakeholders and Operation leaders.
This experience has enhanced my attention to details my understanding of how effective handling supports overall it service delivery.
