Hello! My name is John Miguel Gonzaga, I am an operations and back-office support professional with expertise in handling complex tasks, coordinating daily operations, and ensuring smooth workflows.
Expertise & Experience:
Back-office operations, documentation, tracking, and administrative tasks using tools like Zendesk, ServiceNow, and client-specific platforms
Investigating cases, resolving issues, and providing accurate solutions following established processes
Scheduling, coordination, and support for drivers, dispatchers, and internal teams in fast-paced environments
Who I Work With:
I collaborate with drivers, dispatchers, internal teams, and cross-functional partners to streamline operations, resolve challenges, and maintain efficiency and quality.
Why I?m a Great Fit:
I?m organized, detail-oriented, and reliable, capable of working independently on US hours while managing multiple tasks. I consistently ensure processes are followed and operations run smoothly, making me a strong fit for roles requiring both back-office and operational support.
Services Offered:
Operational and logistics support
Back-office administrative tasks and documentation
Case investigation and resolution
Scheduling, task management, and workflow coordination
Here's a link for my resume
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