With nearly a decade of experience in the call center industry, I have developed competencies in training, IT, customer service support through call and chat, and real time scheduling and workforce analysis. I have worked with top brands from the US, such as Verizon Wireless, Nike, AT&T, and collaborated with the best tech professionals from my country.
As a former team leader and real time adherence analyst at Afni, Inc., I led a team of 15 chat support representatives, providing website and app users with retail, technical, and general assistance. I also provided scheduling and service level assistance, time and workforce management for employees and managers of all levels. I was recognized as a top team leader several times and contributed to the success of my team and the company.
