Results-driven Customer Service with 3+ years of experience supporting U.S. and Canadian clients
across telecom and healthcare accounts. Skilled in customer communication, conflict resolution,
account support, and managing high-volume interactions across voice, email, and chat channels.
Experienced in community leadership and program coordination through local government and
youth development roles, including organizing events, managing stakeholder communication,
coordinating community initiatives, and fostering engagement among diverse groups.
Adept at building positive relationships, handling concerns professionally, and maintaining organized workflows in fast-paced environments.
I’m used to managing customer information in CRM systems, and working with tools like Excel, Salesforce, SingleView, Avaya Agent, Zoom and Microsoft Teams. I’m also very detail-oriented and able to multitask, which I believe are important in administrative work.
What makes me a strong candidate is my adaptability and willingness to learn. I’m reliable, and I take ownership of my tasks, I easily adapt all the new learnings, so I’m confident I can transition into this role and contribute effectively.
Verified
