With 2 years of experience as a CSR & Sales Specialist, I'm your go-to customer support and sales representative. I bring order to chaos, CSAT to frustrated callers, and heart to everyday tasks. Whether it is handling 60+ warm or cold calls, managing accounts, handling the bills, or upselling, I am on top of it before you even ask. I have driven company revenue by performing with a strong scorecard topping every KPI and bringing CSAT to every call with a smile! I am tech-savvy, detail-obsessed, and secretly enjoy talking to different people and making one of the best 5 minute call they will have in their lives!
- Inbound/Outbound Calls
- Customer Retention / Upselling /Cross-selling
- Billing Support / Account Management
Here are a few highlights of areas I can help you with:
- Customer support and issue resolution
- Sales and upselling support
- Account management, billing inquiries
- Handling escalations
- Customer Service/Client Support (phone, email, and chat communications)
- Cross-department coordination
- Accurate documentations
Some of the platforms I am knowledgeable of:
- Customer Relationship Management/CRM (CEP, AMZ Connect, Genesys Cloud)
- Task Management (Asana) ??Data Entry (Microsoft Excel)
- Cloud Storage (Google Drive, Microsoft OneDrive, Dropbox)
- Admin & Email Management (Google Suite, Microsoft Office)
- Communication (Zoom, Microsoft Teams, Skype, WhatsApp, Telegram)
- Booking Platforms (Airbnb)
- Social Media (Facebook, Instagram, TikTok)
- ESL/Online Teaching (Air Class)
-Graphic Design & Presentations (Canva, Microsoft PowerPoint)
