I am an IT Support–focused Technical Virtual Assistant with hands-on experience assisting users with hardware, software, and basic network issues. I’m comfortable handling troubleshooting tasks such as OS installation and configuration, software setup, account access issues, and system diagnostics. I work methodically: identify the problem, isolate the cause, apply a fix, and document the solution to prevent repeat issues. I can follow technical instructions precisely, communicate clearly with non-technical users, and escalate issues properly when needed. I value reliability, accurate work, and fast turnaround over guesswork or shortcuts.
