Results-driven Healthcare Professional with over four years of experience in healthcare customer service, team leadership, medical claims, reimbursement, and medical virtual assistance. Extensive background supporting U.S. healthcare providers through claims follow-up, payment posting, denial management, appeals, insurance verification, and provider relations. Demonstrated success leading high-performing teams while consistently meeting quality and productivity goals. Known for excellent communication, strong analytical skills, attention to detail, and the ability to thrive in fastpaced healthcare environments. Committed to delivering exceptional service while maintaining patient confidentiality and compliance with healthcare standards. Persistent and detail-oriented. A highly driven type of person seeking a job to enhance my skill set and knowledge to contribute to the organization’s overall efficiency and increase productivity. Excellent communication skills with a total of 3+ years’ experience in a BPO company as healthcare customer associate. Comfortable working in a fast – pacing environment and able to adapt to changing situations.
