Dedicated Customer Service Representative with over 4 years of experience delivering exceptional
customer support across email, live chat, and ticketing platforms. Skilled in managing high-volume
workloads, consistently handling up to 170 customer tickets per day while maintaining accuracy, efficiency, and a customer-first approach. Experienced in resolving inquiries related to orders, refunds, replacements, shipping, and account concerns with professionalism and empathy. Proven ability to meet service-level agreements (SLAs), maintain detailed documentation, and collaborate with cross-functional teams to achieve timely resolutions and high customer satisfaction. Proficient in Shopify, Freshdesk, Zendesk, Google Workspace, Microsoft 365, ChatGPT and other customer support tools, with strong communication, problem-solving, and multitasking skills in fast-paced remote environments.
