I am a results-driven E-commerce Customer Support and Operations Specialist with strong experience in both customer service and data management. I support fast-paced online brands by delivering excellent customer experiences while maintaining accurate and organized backend operations.
I have worked extensively with Shopify-based stores, handling high volumes of customer inquiries across multiple channels. My approach goes beyond answering tickets. I focus on improving retention, increasing upsells, and building long-term customer relationships. I am experienced in managing subscriptions, handling cancellations, and resolving disputes and chargebacks with a proactive and solution-focused mindset.
In addition to customer support, I bring solid data entry and data management expertise. I have managed and updated large volumes of customer, order, and product data with a high level of accuracy. I regularly use Google Sheets to track orders, maintain reports, audit data, and ensure consistency across systems. I am detail-oriented and efficient when working with spreadsheets, databases, and CRM tools, helping reduce errors and improve workflow efficiency.
My operational experience includes order fulfillment, tracking, and logistics coordination. I handle refunds, returns, and replacements while following company policies and maintaining customer satisfaction. I have also investigated chargebacks, compiled supporting evidence, and contributed to improving dispute win rates.
I am comfortable using tools such as Gorgias, Commslayer, Loop, Salesforce, Intercom, Shopify, and Google Sheets, which allows me to quickly adapt to different systems and workflows.
What sets me apart is my ability to balance customer satisfaction with accurate data handling and business goals. I focus on keeping operations organized, reducing errors, increasing conversions, and supporting overall business growth.
If you are looking for someone reliable, detail-oriented, and experienced in both customer support and data entry or management, I am ready to contribute and make an impact.
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