Results-driven financial services professional with 4+ years of hands-on experience in fraud detection, disputes, claims, and risk operations across global banks including ANZ and Wells Fargo. Highly skilled in transaction analysis, fraud investigations, chargebacks, and customer account protection, with a strong record of meeting SLA, quality, and compliance standards in high-volume environments.
Experienced in identifying fraud patterns, mule activity, and suspicious transactions, preparing clear case documentation and escalation reports, and supporting AML and financial crime teams. Known for strong analytical thinking, attention to detail, and the ability to deliver accurate outcomes while maintaining excellent customer experience.
Adaptable, reliable, and detail-oriented — well-suited for fraud analysis, disputes, operations support, compliance, and customer-focused roles in fast-paced remote or on-site environments.
