I am a Customer Support Specialist with over 6 years of experience supporting customers through phone, live chat, and email in fast paced BPO environments. I focus on clear communication, accurate documentation, and making sure customers feel supported and understood.
I handle customer inquiries, order and account concerns, subscriptions, refunds, and ticket management while maintaining strong attention to detail and customer satisfaction. I am experienced in following SOPs, meeting performance metrics, and coordinating clearly with customers and internal teams.
I am comfortable working inside CRM and ticketing systems where accuracy, tagging, notes, and follow ups are critical. I also have hands on experience supporting GoHighLevel workflows, pipelines, contact records, and customer updates.
When learning new systems, I start by understanding the customer journey, then review SOPs and documentation, then move into hands on practice. This approach helped me quickly adapt to new tools across my previous roles.
I am highly reliable, organized, and adaptable, with strong multitasking and problem solving skills. I am currently looking for long term remote opportunities where I can support customer operations, improve response efficiency, and help businesses deliver excellent customer experiences.
I take pride in being someone clients can rely on for consistent support quality, clean CRM data, and professional customer communication.
Available full time
Stable internet and work equipment
Open to US time zone work
Prefer long term remote work
Verified
