Customer Experience professional with 1.7 years of experience delivering high-quality support and creative problem-solving in fast-paced call center environments. Alongside my corporate background, I am a Graphic Designer with a proven track record in freelance commissions and print-media projects, including large-format tarpaulin design and event branding. I bring a unique blend of disciplined communication, de-escalation expertise, and a sharp eye for visual detail, allowing me to provide exceptional service while executing high-impact creative solutions.